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The Service Managers Handbook
CONTENTS
- Mechanic’s Work Area Design And Environment
- Elements Of The Work Area
- Work Space Lighting Considerations
- Sound And Solvent Pollution
- Other Obnoxious Fume Sources
- Preventing Mechanic’s Physical And Mental Fatigue
- Storage In The Service Department
- Wheel Storage
- Replacement Parts Storage Systems
- Assembled Bike And Repair Storage
- Boxed Bike Storage
- Designing The Service Department Floor Plan
- Tool Management
- Tool Organization
- Tool Maintenance
- Determining The Hourly Base Service Charge
- Flat Rates
- Production Planning
- Creating A “Production Need” Based Plan
- Using Mechanic’s Weekly Production Log
- Example: Determining Production Need
- Example: Determining And Scheduling Production Capacity
- Example: Scheduling Bike Assemblies
- Example: Scheduling Repair And Sold Bike Assemblies
- Managing Quality
- Implementing Quality Engineering
- Tools For Quality Control
- Using The Quality Report Compilation
- Replacement Parts Management
- Labeling Parts Compartments
- Effective Use Of Want Lists
- Using An Order Book To Track Orders
- Handling Special Orders And Call On Arrivals
- Hiring Mechanics
- Job Descriptions In The Service Department
- Bicycle Assembler Job Description
- Bicycle Mechanic Job Description
- Head Mechanic Job Description
- Service Writer Job Description
- Service Manager Job Description
- Retraining And Disciplining Mechanics
- Wage And Payment Structures For Mechanics
