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Phone: (719) 632-5173
Fax: (719) 632-4607
2725 Ore Mill Road Ste 23
Colorado Springs, CO 80904

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Approved and Regulated By The Colorado Department of Higher Education, Division of Private Occupational Schools

School Catalog and Official Policies

Barnett Bicycle Institute, Inc.
2725 Ore Mill Rd Ste 23
Colorado Springs, CO 80904
(719) 632-5173 phone
(719) 632-4607 fax

Volume Number 17, 2016-2017

Introduction:

Barnett Bicycle Institute (hereinafter referred to as the School) offers the finest technology and equipment for student training, and is staffed with experienced instructors.

The school is owned by NBDA, LLC of Colorado. The sole member of NBDA, LLC is Todd Grant, President.

Faculty members: John Barnett, director and instructor; John Ellis, instructor; Chris Caunt, instructor; Kate Brandon, Instructor; Max Moorman, admissions.

Student grievances & complaints: Student grievances should be brought to the attention of the school director in order to be resolved. Complaints may also be filed with the Division of Private Occupational Schools of the Colorado Department of Higher Education at (303) 862-3001 or here. There is a two year limitation of Division action on student complaints.

Programs and courses:

Certificate Program   Hours   Code   Courses

Bicycle Assembly & Maintenance   40.0   BAM   Bicycle Assembly & Maintenance
    3.0   SWL   Spoked Wheel Lacing (optional module)

Bicycle Repair & Overhaul   80.0   BRO     Bicycle Repair & Overhaul
    1.5   ESS   Effective Sales of Service (optional module)
    7.0   MSD   Managing the Service Department (optional module)
(requires eligibility questionnaire)

Suspension Service & Tuning   24.0   SST   Suspension Service & Tuning

BSE Level 1 Certification Exam   4.0   BAC   BSE Level 1 Certification Exam 
(prerequisite 3 months professional shop experience)

BSE Level 2 Certification Exam   7.0   BMC   BSE Level 2 Certification Exam
(prerequisite 6 months professional shop experience)

 

Class schedules:

BAM classes are Sunday through Thursday, 8:30 AM to 5:30 PM (registration is 7:45 AM on first day)

SWL class is on Monday evening during the BAM, 6:30 PM to 9:30 PM

BRO classes are Monday through Friday, 8:30 AM to 5:30 PM (registration is 7:45 AM on first day)

MSD class is on the Saturday during the BRO, 9:00 AM to 4:00 PM

ESS class is on the second Tuesday evening during the BRO, 5:30 PM to 7:00 PM

SST classes are Monday through Wednesday, 8:30 AM to 5:30 PM (registration is 8:15 AM on first day)

BMC exam is Thursday (8:00 AM to 5:00 PM)

BAC exam is Thursday (12:15 PM to 5:00 PM)

If an unexpected closure occurs due to extraordinary conditions such as inclement weather, students will be notified by phone. Classes are not held on New Years Day, Thanksgiving, or Christmas Day.

Entrance requirements:

The school does not discriminate based on race, sex, religion, or ethnic origin.

There are no educational prerequisites for enrollment. However, applicants are expected to have existing proficiency in numerous critical areas prior to enrollment. Prior to applying, applicants must read "Proficiency Expectations for Professional Bicycle Mechanics and Students at Barnett Bicycle Institute" attached to the catalog (here). Applicants whom do not speak English as their first language must complete the TOEFL iBT English reading, speaking, and listening proficiency test prior to enrollment.

Enrollment:

Prospective students may enroll anytime up to the start time for any program, contingent on space being available. No enrollments are taken after the start of a program. A tuition deposit is required to reserve a place.

Transfer of Credit:

No credit is accepted for previous training, education, or experience. The School makes no guarantee, express or implied, that credits earned at the School are transferable to other institutions.

Placement assistance:

The School offers assistance by forwarding graduate names and contact information to employers that make inquiries to the School. The names of all graduates who have requested this service in the 12 months previous to the employer’s inquiry are included on the list, with no ranking other than date of graduation. The School also maintains a job board of position notices supplied by prospective employers. The School does not actively contact prospective employers and attempt to place graduates of the School. The School makes no guarantee, express or implied, of future employment.

Attendance requirements:

Students are expected to arrive on time for class with proper materials. An overall attendance rate of at least 80% is required for completion of a program. Instructors may request your withdrawal from a course or program if excessive absences or tardiness lead to unsatisfactory progress.

Students who are unable to continue classes for medical reasons or severe personal problems will be required to take a leave of absence until they are able to return to class. Proper documentation will be required to substantiate a student’s withdrawal. Partial refund will be available within the guidelines and limitations of the refund policy.

Progress policy:

Due to the short-term nature of all the programs, students will receive an evaluation only after the completion of the program. This evaluation will be based on daily reports maintained by the instructors, in which the instructors will rate the student’s progress in each lab unit, with points awarded based on quantifiable criteria. Students will be given reasonable opportunities to repeat labs as necessary to achieve a satisfactory evaluation. To receive a certificate of completion for the program, the student must have acceptable attendance and total a point score of 50% or more of the maximum points for the lab units rated. If the student has not satisfied the financial obligation of the enrollment, the certificate will be withheld until the financial obligation is fulfilled.

Refund policies:

  • An applicant is entitled to a full refund of all monies paid if the applicant is not accepted by the school.
  • An applicant is entitled to a full refund of tuition and fees paid if the applicant withdraws within three days after signing the contract or making an initial payment, provided that the applicant has not commenced training.
  • An applicant canceling a program reservation after the conclusion of the aforementioned three-day period and prior to the starting date of the program that the applicant has been enrolled in is entitled to receive a refund of the tuition and fees that have been paid, with the exception of the lesser amount of either twenty-five percent of the total program tuition and fees, or a cancellation fee of $150 per program. Changing a reservation to another date is considered a cancellation of a reservation.
  • An applicant or student is entitled to a full refund of tuition and fees paid in the event that the School discontinues a course or program of education during a period of time within which a student could have reasonably completed the same, except that this provision shall not apply in the event that the school ceases operation.
  • Students actively participating in training who then choose to terminate training are entitled to the following refunds, exclusive of books, tools, supplies and a cancellation charge of up to $150, or 25% of the contract price, whichever is less:
A student terminating training . . . is entitled to a refund of

Within first 10% of program 90%

After 10% but within first 25% of program 75%

After 25% but within first 50% of program 50%

After 50% but within first 75% of program 25%

After 75% of program No refund

 

  • Refund will be provided within 30 days of termination.
  • The official date of termination or withdrawal of a student shall be determined in the following manner:
    1. The date on which the school receives notice of the student’s intention to discontinue the training program; or
    2. The date on which the student violates published school policy which provides for termination.
  • Refunds must be calculated from the last date of recorded attendance based on contract hours attended.

Postponement policy:

Postponement of a starting date, whether at the request of the school or the student, requires a written agreement signed by the student and the school. The agreement must set forth:

(a) Whether the postponement is for the convenience of the school or the student, and;

(b) A deadline for the new start date, beyond which the start date will not be postponed.

If the course is not commenced, or the student fails to attend by the new start date set forth in the agreement, the student will be entitled to an appropriate refund of prepaid tuition and fees within 30 days of the deadline of the new start date set forth in the agreement, determined in accordance with the school's refund policy and all applicable laws and rules concerning the Private Occupational Education Act of 1981.

Conduct policy:

All students are expected to act maturely and are required to respect other students and faculty members. Possession of weapons, illegal drugs, and alcohol of any kind are not allowed at any time on school property. The School is a no-smoking zone in its entirety, including outdoor areas within 50 feet of any school entrance. Any violation of school policies may result in permanent dismissal from school.

Recording policy:

Video recording of lectures, demos, and labs is expressly forbidden. Audio recording of the same is permitted under the following conditions: recodring device(s) must be left in a stationary location, the recording is only for the benefit of the person making the recording, no haring nor other forms of distribution nor dissemination are permitted. The instructors retain full authority to halt the recording at their discretion if it interferes in any way with their ability to teach or the students' ability to learn.

Dismissal:

Any student may be dismissed for violation of rules and regulations of the school, as set forth in the conduct policy. A student also may be withdrawn from classes if he or she does not prepare sufficiently, neglects assignments, or makes unsatisfactory progress. The director, after consultation with all parties involved, makes the final decision.

Instructors may temporarily suspend a student whose conduct is disruptive or unacceptable to the academic setting. After appropriate counseling, students who demonstrate a genuine desire to learn and conform to school standards of conduct may be allowed to resume attendance. The director will review each case and decide upon re-admittance.

Facilities:

The School is located at 2725 Ore Mill Rd #23, Colorado Springs, CO, 80904. Our class rooms are furnished with a full selection of up-to-date tools, bicycles, and bicycle components.

Educational services:

General descriptions of each training course can be located under the Overview of Courses section.

Schedule & prices:

Please see the Schedule & Prices page for current schedule and price for each program.

Proficiency Expectations (Addendum to School Catalog)

PROFICIENCY EXPECTATIONS FOR PROFESSIONAL BICYCLE MECHANICS AND STUDENTS AT BARNETT BICYCLE INSTITUTE:
• As a state-regulated vocational school, we are required to only enroll students who have a reasonable expectation of success at both completing our programs and at attaining and retaining employment as a bicycle mechanic. Although some students may not be enrolling with that goal in mind, the Colorado Department of Higher Education, Division of Private Occupation Schools still requires us to carefully consider whether a prospective student has a reasonable expectation of success regardless of whether or not the prospective student’s goals include employment as a professional bicycle mechanic. Co. Rev. Stat. 12-59-117(i).
• Furthermore, we consider it unethical to enroll a prospective student who does not have a reasonable prospect of success in completing the program.
• Because our prospective students are located throughout the USA and the world, there is no practical way for Barnett Bicycle Institute to test in advance for all of these proficiencies. We rely on our prospective students to review the following proficiency expectations, then sign a statement on the application form and also on the enrollment agreement acknowledging whether he or she has, to a reasonable degree, the minimum proficiency in all of the following areas:

ENGLISH-LANGUAGE COMPREHENSION
Proficiency level: All lectures, lab supervision, texts, and curriculum materials (and a significant amount of reference materials in the bicycle industry, as well) are provided in English, only. If English is not your first language, you must take the TOEFL online exam (Test of English as a Foreign Language). The minimum acceptable test scores on the TOEFL iBT are: Reading 22, Listening 22, and Speaking 18. The Writing exam is not required.

Examples:
• The Barnett’s Manual is the sole text for BBI training programs. At this time, it has not been translated into any language other than its original English.
• After watching demonstrations, students guide themselves through lab work by following written procedures (in English). The detail and extent of the information provided in these written procedures goes far beyond what you could reasonably expect to learn and retain just by having observed the demonstrations, so you must be able to read the procedures.
• Instructors are proficient in English only. BBI students come from dozens of countries around the world. For the instructors to be able to communicate with most of our students coming from countries where English is not the main language would require that our instructors each be conversant in eight or nine languages.
Possible accommodations and limitations:
• Due to the 10,000-page length of Barnett’s Manual and due to copyright issues, it is not practical or possible for you to have it translated for your own purposes.
• If you are not proficient in spoken English but you are proficient in reading English, an exception may be granted for your acceptance into BBI if you will be attending with someone else proficient in spoken English who can (and is willing) to translate for you. In these cases, the two of you will work as an isolated team for all lab work, instead of our usual system of having you work with all of the other students in the class.

READING TECHNICAL LANGUAGE
Proficiency level:
You should be able to read English technical writing at a level equivalent to a typical USA high-school/secondary-school graduate.
Examples: In conversation, reading of fiction, and reading of non-fiction prose (i.e., news articles, magazine articles, etc.), context may make it possible to get the gist of the article, book, or conversation without completely understanding every word and sentence. The same is not true of technical language. Therefore, you must be able to read at a level where you can understand each word and statement in its entirety.
Possible accommodations and/or limitations: The extent and detail of the information that must be read goes far beyond what can be verbalized by and instructor in the available time or be retained in memory by a student, so it is not an option to expect to learn sufficiently from just what the instructor (or an assistant you might provide) might verbalize or otherwise communicate by non-written means.

MATHEMATICS SKILLS
Proficiency level:
You must be able to use a calculator to perform addition, subtraction, multiplication, and division functions. For this purpose, you must be able to understand numbers with decimal notation. No mental calculation or hand-written calculation is required.

COMPUTER SKILLS
Proficiency level:
You must be able to turn on and turn off a computer and be able to open software by clicking on its icon on a desktop. You must be able to operate a mouse or other pointing device such as a touch pad, and you must be able to recognize and click on color-coded hypertext links and buttons in order navigate from one part of a document file to another. As a professional mechanic, you will need to be able to use a web browser to navigate the Internet, but this skill is not required in the BBI classroom.
Examples:
1. The text for all BBI classes is Barnett’s Manual DX. This publication is about 10,000 screens of information which are navigated entirely by clicking on text links and on-screen buttons. This publication relies heavily on images of bicycle parts to convey important information. Written steps cite reference letters, numbers, and arrows incorporated into these images.
2. As a professional mechanic, you will constantly be needing to get technical information from bicycle-component manufacturers. All of the major manufacturers provide this information only by publishing it on the Internet, so professional mechanics need access to the Internet, need to be able to operate a web browser, and need to be able to utilize data, images, and diagrams on the computer screen.
Possible accommodations and/or limitations: Without the accompanying images, many steps in the textbook are difficult or impossible to understand. Due to the form of navigation and heavy reliance on images in Barnett’s Manual DX, plus the non-linearity of data on the screen pages, screen readers that convert on-screen text to computer-generated spoken words are of little or no use.

BICYCLE RIDING SKILLS
Proficiency level:
You must be able to ride a bicycle, operate its gear systems, and operate its brakes.
Examples: An absolutely essential part of working as a professional mechanic is to perform diagnosis of shifting performance, braking performance, handling, and noises issues while a bike is being operated under normal riding loads.
Possible accommodations and/or limitations: During classes at BBI, you will not be riding a bicycle for the purpose of performing these diagnostic procedures. In the professional environment, inability to ride a bike will severely compromise a mechanic’s ability to function autonomously. In fact, most tasks will only be possible to complete by working with a regular team mate, relying on the team mate to do the riding and to effectively communicate back to you what symptoms were encountered. Particularly when the symptoms involve noise, this can be severely limiting.

AUDITORY SKILLS
Proficiency level:
You will need to be able to distinguish quiet noises and noise changes of a very small magnitude.
Examples:
Bicycles make noise during operation. Some noises are normal, and some noises indicate problems are occurring. Often, the “problem” noises occur while normal noises are simultaneously occurring. In the most extreme cases (but still occurring many times a day), these noises will be of a similar sound level to that of a pin dropping on a hard surface such as a desk.
Some specific examples are:
• Moving parts (such as chains) that need lubrication may squeak quietly
• Brake pads that are worn out, misaligned, loose, or contaminated make squealing, scraping, and groaning noises
• Gear-shift mechanisms that are out of adjustment make very quiet scraping or clattering sounds
• Marginally loose parts or poorly fit parts such as handlebars, stems, pedals, cranks, crank bearings, seats and seat posts make quiet creaking or clicking sounds
• Structural parts that have cracks developing make clicking and creaking sounds during operation sometimes well before damage becomes apparent visually or by touch.
Possible accommodations and/or limitations:
• Only a small percentage of these common but critical noises can be detected by looking for alternate visual information or by feeling for vibrations, but in most cases there exist no alternate ways to get this critical information.
• Should you have partial hearing loss, in class and in the workplace you may need to rely on a variety of amplification tools such as hearing aids, stethoscopes, and sensitive directional microphones connected to an amplifier with headphones.
• For those critical noises caused by problems that do not create any information that can be detected by touch or sight, if these auditory compensation devices will not make a significant difference for you, there is no other possible accommodation and consequently it is the position of Barnett Bicycle Institute that you would not have reasonable chance of success in the training program or as a professional mechanic.
• Students and professional mechanics alike must provide such hearing-assistance devices themselves.

VISUAL SKILLS
Proficiency level:

• You need to be able to see bubbles in fluids contained by clear plastic tubing.
• You need to be able to see details as small as a period on a typical printed page (10-point font, for example) from a distance of about one to two feet.
• You should be able to detect whether two lines are out of parallel by as little as one degree when one line is about 1–2 feet away from you and the other line is about 1.5–2 feet further away, so you must be able to bring items at both distances into focus without moving your head or body.
• You must be able to read digital LCD displays with characters of the same size range as the characters on a typical digital watch.
• You must be able to read dimensional markings on tools and parts that are as small as 8-point type, but these can be held as close as necessary.
• You must be able to see an indicator needle aligning to marks on a scale when the marks are as close together as 1/64 inches (.5mm).
Examples:
• To bleed hydraulic disc brakes and some fork dampers, you must be able to detect when a fluid passing through a clear tube no longer contains bubbles.
• Ability to see fine detail is critical to find cracks and wear marks on used components that would not otherwise be detectable by touch or sound. You will need to see whether two parts are touching or clearing each other when the clearance between them is as small as 1/128 inches (.25mm).
• Several critical measuring tools used by bicycle mechanics provide results on LCD screens with characters as small as the smallest characters on an LCD watch (such as the AM/PM indicator).
• Tension meters for measuring spoke tension and dial protractors for measuring angles often have increment marks consisting of parallel lines as close together as 1/64 inches (.5mm).
• Many critical, every-day-use bicycle-specialty measuring tools have markings or readouts that are only detectable by sight.
• To align handlebars, seats, and controls on the handlebars to each other, you will need to be able to detect whether they are parallel to each other or parallel to some other item when one item is 1–2 feet away from you and the other item is about 1.5–2 feet further away.
Possible accommodations and/or limitations:
• Difficulty seeing small detail may possibly be compensated for by using a personnel magnification device. If magnification cannot help you, BBI is unaware of any alternate effective accommodation that works for all critical circumstances.
• There are no specialty measuring tools for the visually impaired that can work as substitutes for most of the specialty bicycle measuring tools.
• For aligning close and near objects to each other (such as control levers to each other, handlebars to the front axle, and saddles to the centerline of the bike), no compensating method is available.
• Students and professional mechanics alike must provide any personal magnification devices themselves.

TACTILE SENSITIVITY
Proficiency level:
You must have the ability to feel and detect objects, and features on objects, measuring as small as 1/8 inches (3mm). You must have the sensitivity to feel resistance force as small as 1/5 ounce (5 grams), which is the weight of a U.S. nickel.
Examples: Mechanics must pick up and manipulate bearings and screws as small as the dimensions listed above. When engaging small threaded parts together, encountering resistance measuring as little as 1/5 ounce (5 grams) could indicate the parts are not engaging correctly, and the inability to detect this could lead to destroying the parts.
Possible accommodations and/or limitations: No way exists to compensate for lack of tactile sensitivity at this level.

DEXTERITY AND HAND/EYE COORDINATION
Proficiency level:
You must be able to hold an object about 125% to 150 % as long as a toothpick and with a diameter half that of a toothpick and be able to align and install it through a hole of similar diameter located at the bottom of a narrow, dark cavity about as deep as the length of a toothpick. Examples: Mechanics routinely perform a task like this when installing a derailleur cable into a shifter.
Possible accommodations: None.

LIFTING STRENGTH
Proficiency level:
You must be able to lift a weight of 40 pounds (18 kilograms) from 3 feet (1 meter) off the floor to 5 feet (1.65 meters) with one hand. Using two hands, you must be able to lift a 50 pound (22.7 kilogram) box measuring 5x3x0.75 feet (1.6x1x0.25 meters) off of and onto a shelf approximately 3–4 feet (1–1.25 meters) above the floor.
Examples:
• The first requirement corresponds to lifting a bicycle from the floor and up into a bicycle work stand. One hand is required for the lift, since the other hand is used to operate the clamp that secures the bicycle into the work stand.
• The second requirement corresponds to removing and putting away bikes in shipping boxes from and onto storage shelving. Sometimes the storage shelf will be twice the specified height, but workplace safety considerations typically would make placing and removing a bike box from such a high shelf a two-person operation.
Possible accommodations and/or limitations: For both lifting situations, it may be possible to get assistance from another individual in the workplace. Students at BBI never need to do either of these lifts, since the instructors and lab supervisors always do this lifting. While the product is relatively expensive, a company called Efficient Velo Tools (amongst others) makes a bicycle work stand that does not require lifting the weight of the bicycle to get it to its proper elevation.

ARM STRENGTH
Proficiency level:
You must be able to apply up to 45 pounds (20 kilograms) of force with each hand to two levers working in opposition to each other for brief periods.
Examples:
• Common bicycle parts such as crank bearings (bottom brackets) and crank-arm retaining bolts require this much force be used to secure or remove them.
• In the case of the crank-arm retaining bolts, the bolt is being secured to another part that is free to rotate, so equal and opposite forces must be simultaneously applied with both hands.
Possible accommodations and/or limitations:
• While with some general mechanic’s tools it might be possible to use a force multiplier known as a “cheater bar”, the specialty bicycle tools and torque wrenches used to apply these forces as a bicycle mechanic are not compatible with a force multiplier.
• These high-force activities occur far too frequently in a professional shop to routinely expect someone else to perform the activity should you not be strong enough to do it yourself.

HAND AND FINGER STRENGTH
Proficiency level:
You must have the ability to apply about 20–25 pounds (11.5–13.5 kilograms) of force with each thumb for brief periods.
Examples: While many tires are removed and installed from rims using tools called tire levers, there are tire types with which tire levers cannot be used. For these, you must have the strength indicated above in both hands to be able to install such a tire.
Possible accommodations and limitations: This activity does not happen at all in classes at BBI. In a professional shop, although it would not be rare, it would not happen so often that it would be impractical to rely on a stronger coworker.

STAMINA
Proficiency level:
A typical bicycle mechanic is engaged in moderate physical activity including standing, lifting, and applying force to tools a high percentage of the time for periods up to 8 or 10 hours per day.
Possible accommodations and limitations:
• It is possible to sit on a stool while performing some of a mechanic’s activities. However, the lack of mobility that comes with sitting on a stool will make many of the activities take longer to perform than if standing, so it is not uncommon for employers to expect mechanics to be standing a high percentage of the time.
• In class at BBI, there will be days you stand up six out of eight hours, but other days you may sit for six out of eight hours. While stools are provided for occasional use, the nature of the classroom lab environment is such that within the space normally allotted for one mechanic to work there may be two students and one instructor trying to occupy this space. As a result of these space restraints, there are some periods in the lab activity that it will not be possible to rely on a stool.

MECHANICAL APTITUDE
Proficiency level:
Mechanical aptitude, while challenging to completely define, certainly includes at least a combination of: the ability to understand spatial relationships, the ability to keep track of physical motion regardless of how your orientation to the moving item changes, attention to detail, and having good hand/eye coordination. In general, moderate to high mechanical aptitude is required to excel as a bicycle mechanic. However, since no practical test exists for this that can be administered long distance prior to your enrollment, BBI leaves it up to the individual to make an honest assessment of his or her own mechanical aptitude. Ultimately, in the professional environment it is inevitable that lack of mechanical aptitude will show up as some limitation of performance as a mechanic (either as lower quality results or as lower rate of productivity) regardless of the extent and quality of training received.
Examples: While many potential students have never done anything officially “mechanical” to provide an indication of his or her mechanical aptitude, life presents most of us with many ways to know if we are “handy” at things, whether it is how well we are able to deal with those products that come with “some assembly required”, whether it was difficult to learn to operate a manual gear shift and clutch on a car, whether you struggle or not with lids and caps, and even whether you have found it challenging to coordinate what you need to do with your hands and your feet to master shifting a derailleur-equipped bicycle. Even things such as your ability (or lack of ability) to arrange items of varying shapes and sizes to fit well into a container can indicate to some degree whether you do or don’t have mechanical ability.
Possible accommodations and limitations: In the classroom at BBI, we work with students of all levels of mechanical aptitude. When lack of mechanical aptitude ends up creating challenges, BBI instructors work to find alternative ways for the student to understand things, and sometimes advise the student on what goals might be realistic or not realistic. While low mechanical aptitude in itself does not make it unlikely to succeed at the training program, it may require of an employer a great deal of patience for you to reach an adequate level of performance after your graduation.

ATTENTION TO DETAIL/ABILITY TO STICK TO WRITTEN INSTRUCTIONS
Proficiency level:
Successful mechanics have strong attention to detail and the ability to stick to written instructions.
Examples:
• The nature of machinery is that many different parts and separate functions work together to achieve a singular result. Due to the interrelatedness of each of these many items, failure to properly account for even one item can compromise the end result, no matter how well the remaining items were accounted for. For this reason, a bicycle mechanic needs to have the ability to pay attention to and fully keep track of many details to complete a single activity.
• Individual mechanical tasks may have nearly 100 steps involved in their completion, and there are literally hundreds of different mechanical tasks a mechanic performs. Since all of these could never be fully memorized, good mechanics rely on written procedures for their entire career, so they must be comfortable relying closely on written steps instead of relying on memorization.
Possible accommodations and limitations: No accommodations exist.