THE SERVICE MANAGER’S HANDBOOK

CONTENTS

Mechanic’s Work Area Design And Environment

Elements Of The Work Area
Work Space Lighting Considerations
Sound And Solvent Pollution
Other Obnoxious Fume Sources
Preventing Mechanic’s Physical And Mental Fatigue

Storage In The Service Department

Wheel Storage
Replacement Parts Storage Systems
Assembled Bike And Repair Storage
Boxed Bike Storage

Designing The Service Department Floor Plan

Tool Management

Tool Organization
Tool Maintenance

Determining The Hourly Base Service Charge

Flat Rates

Production Planning

Creating A “Production Need” Based Plan
Using Mechanic’s Weekly Production Log
Example: Determining Production Need
Example: Determining And Scheduling Production Capacity
Example: Scheduling Bike Assemblies
Example: Scheduling Repair And Sold Bike Assemblies

Managing Quality

Implementing Quality Engineering
Tools For Quality Control
Using The Quality Report Compilation

Replacement Parts Management

Labeling Parts Compartments
Effective Use Of Want Lists
Using An Order Book To Track Orders
Handling Special Orders And Call On Arrivals

Hiring Mechanics

Job Descriptions In The Service Department

Bicycle Assembler Job Description
Bicycle Mechanic Job Description
Head Mechanic Job Description
Service Writer Job Description
Service Manager Job Description

Retraining And Disciplining Mechanics

Wage And Payment Structures For Mechanics

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